2019 Will Bring Social Security Beneficiaries the Biggest Increase in Eight Years
The Social Security Administration has announced a 2.8 percent increase in benefits in 2019, the largest increase since 2012....
Read moreTo protect its workers and the public during the coronavirus pandemic, the Social Security Administration (SSA) has suspended face-to-face service to at its field offices and hearings offices nationwide until further notice. Payments to the nearly 70 million Social Security beneficiaries will not be affected.
While in-person appointments will still be made for certain critical services (see below), the SSA is encouraging beneficiaries to transact as much business as possible online using the agency’s website. (If you don’t have an online account yet, click here.)
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Certain services also will continue to be available via the agency’s toll-free line, (800) 772-1213 or from local offices’ General Inquiry lines. (For the local office locator, click here.)
Why the Closure?
Budget cuts to Social Security over the years have led to crowded offices and long wait times. With the advent of the coronavirus outbreak, this went from being an inconvenience to a public health threat. The union representing the SSA’s 61,000 workers was deeply concerned about the health of the agency’s workforce as well as the danger to the public.
“The offices are petri dishes,” Richard Couture, a spokesman for the union, told The New York Times. “People are sitting there for a long time, magnifying and multiplying the risk of infection for everyone there, and to people on the outside.”
How to Get in Touch During the Shutdown
Examples of tasks or inquiries that can be accomplished online include:
(For a complete list, click here.)
Phone services will also be available, although the SSA says it is “focusing on providing specific critical services to people in dire need.” Examples of how the SSA can help by phone include:
Expect long wait times if calling, however.
In-Person Appointments
In-person help will still be available for a limited list of critical services, including:
If you require such services, you must call in advance; there are no walk-ins at the field offices.
What if you already had a standing appointment or disability hearing scheduled? If this is the case, the SSA will call you to reschedule or to take care of the issue by phone. Unfortunately, this call may come from a private phone number rather than from a government phone because employees are working remotely and do not necessarily have government-issued phones. Identity theft phone scams where callers impersonate SSA workers were already on the rise, and this will likely only add to beneficiaries' confusion. Be aware that agency employees will never inform you that your Social Security number has been suspended, demand payment, or seek credit card information. (Scams taking advantage of the situation have already started.)
For full details on changes to SSA services brought on by the response to the coronavirus, go to the SSA’s Social Security & Coronavirus page, https://www.ssa.gov/coronavirus/
If you are enrolling in Medicare, you can get free counseling from your State Health Insurance Assistance Program (SHIP). To find your state program, click here.
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